8 - FAQ

Yes, you can charge the Aero Tracker in-flight.

• Simply connect it to a power bank or a USB port in your aircraft.
• The USB power source should provide 5V at 2A for optimal performance.
• This allows continuous operation during extended flights.

For optimal performance, install the Aero Tracker in a vertical position with a clear view of the sky.

• Mount it vertical inside your aircraft.
• Make sure there are no obstacles above it, such as metal surfaces or dense materials, which could interfere with the GPS and transmission signals.
• Avoid placing it under seats, dashboards, or near high-power electronics.

Proper placement ensures maximum tracking accuracy and consistent communication with SafeSky.

The Aero Tracker battery lasts between 5 to 8 hours, depending on usage and environmental conditions.

• Continuous tracking and data transmission may shorten battery life.
• Using power-saving features or connecting to an external power source can help extend operating time during longer flights.

When you are grounded, the Aero Tracker automatically stops transmitting your position to the SafeSky network.
This is a power-saving feature designed to reduce unnecessary network traffic when the aircraft is not flying.

• Air-to-air transmissions continue even while grounded, so nearby devices can still detect you.
• Once airborne, the tracker will automatically resume transmitting your position to the network.

This helps optimise both performance and privacy during ground operations.

The Aero Tracker is designed to show only nearby traffic when connected to your Electronic Flight Bag (EFB).
By default, it filters and displays aircraft within ±2500 feet vertically and within a 20 NM radius, prioritised by distance from your current position. This ensures your navigation app remains focused and free from clutter, showing only the most relevant traffic for your flight.

In contrast, the SafeSky app may show a broader traffic view to improve overall situational awareness. If your smartphone or tablet running SafeSky also has an LTE connection, it can further enhance visibility by combining traffic received via the Aero Tracker and your phone or tablet device.

This dual approach strikes a balance between clear, essential traffic on your EFB and comprehensive awareness in the SafeSky app.

You can enable the "Highlight SafeSky traffic" option in the Aero Tracker configuration to visually differentiate between the two sources of traffic.

• When activated, traffic coming from the SafeSky network will appear with a 'sy' prefix in the callsign.
• Air-to-air traffic will continue to display its normal callsign without any prefix.

⚠️ We do not recommend activating this feature while flying, as it might be confusing during high workload situations.

To enable this option:

1. Turn ON your Aero Tracker.
2. Open the SafeSky App and go to the "External Traffic" menu.
3. Select your Aero Tracker device from the list.
4. Tap "Configure" and enable the "Highlight SafeSky traffic" setting.

When sharing traffic with your EFB, the result will look like this:

No, the Aero Tracker is designed to work exclusively with the built-in multi-network European SIM.

• This SIM ensures optimal coverage by connecting to multiple telecom operators across countries, similar to international roaming.
• Using a personal SIM is not supported, as it would compromise connectivity and the seamless integration with the SafeSky network.

To activate the Aero Tracker’s mobile connectivity, a SafeSky Premium Connect Europe subscription is required and can be purchased directly from the SafeSky App.

🔗 See subscription details here

You can perform a factory reset directly from the Aero Tracker device.

This operation will:

• ❌ Erase all stored configuration and pairing information
• 🔄 Unpair the device from your SafeSky account
• 🧾 Reset all parameters to factory defaults
• ✅ Allow the device to be freshly paired with a new or existing SafeSky account

⚠️ Use this only if you are experiencing issues or need to transfer ownership.

To reset to factory settings:

1. Turn off your Aero Tracker completely.
2. Press and hold the power button.
3. Observe the yellow LEDs lighting up from bottom to top.
4. Release the button after the last LED is yellow. The LED will turn red
5. The device will restart and all data will be erased.