4 - FAQ

1 - Software updateUpdate isNot not working?Working?

It'If the Aero Tracker isn’t updating, it’s possible thatthe device has an older firmware version. In this case, you’ll need to perform a manual update:

1. Turn off the Aero Tracker you have received contains an older firmware. You need to update it manually once for all:
   • Turn off the Aero TrackerTracker.
   • downloadDownload the firmware manually from herethis link.
   • extractRemove the SD card from the Aero Tracker and connect it to ayour computercomputer.
   • copyCopy the downloaded file to the root directory of the SD card.
   • Rename the file to the root of the SD cardfirmware.bin.
   • rename the file to firmware.bin
   • PutReinsert the SD card back ininto the Aero Tracker,Tracker and power it on.

The updatedevice should beautomatically complete.detect and apply the firmware update.

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2 - LTE isNot not working?Working?

If youyou’re areexperiencing providingissues yourwith ownLTE connectivity, follow these steps:

• Using Your Own SIM card,Card?

  make
  sure from
  • Open the SafeSky appApp and go to "My Devices".
  • Click "Configure" and ensure the APN forsettings match your telecom provider.
    provider’s details.

• If you are usingUsing the build-inBuilt-In IOTSafeSky cardIoT fromSIM?

  SafeSky,
  make
  • Verify surethat the APN is set to em in the SafeSky App under "em"Configure".

This should resolve most LTE connection issues.